Direct Debit training - e-learning from the experts
Bacs has developed a range of engaging e-learning tools designed to encourage best Direct Debit practice in organisations across the UK. Each module contains information that is easy to digest to equip your employees with the knowledge they need to promote, process and work with Direct Debit efficiently.
Modules are aimed at specific areas within your business - from front line call centre teams to those who require more detailed knowledge to run Direct Debit within your business.
Why regular training is a must
- In 2008, 4% of Direct Debit users said they had experienced a problem with a Direct Debit payment in the last 12 months.
- 42% rated the bank poor at handling the problem
- 53% rated the service user problem handling as poor
- 30% of those blaming the service user are less happy about using Direct Debit as a result - 16% say they will use Direct Debit less as a result
- 56% would change supplier as a result given a choice.
Direct Debit is your preferred method of collection but are you certain your customer service teams are fully up to date with their Direct Debit knowledge?
- Are they confident enough to discuss the difference between a Direct Debit and a Standing Order with a customer?
- Do they know how the Direct Debit Guarantee works, and can they explain its benefits to a customer who's not convinced that Direct Debit is the payment method for them?
- Do they know their ADDACS from their ARUDD?
Interactive and engaging courses
Our online courses are fully interactive, enjoyable and take no more than 30 minutes each to give your employees the key information they need.
Each employee who successfully completes the course and test receives a personal certificate signed by the Managing Director of Bacs. This enables your employees to gain banking industry recognition of their knowledge and skills in working with Direct Debit.
Courses are available at 3 levels:
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